SMS Privacy Policy

SMS Privacy Policy

Our practice, Fertility Florida, is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider. This Policy is incorporated into the Terms of Service.

By using the Service, you agree to the terms of this Policy. Fertility Florida reserves the right, in its sole discretion, to modify or change the Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. The Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.

“Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as any Personal Information that you choose to include in messages you send through the Service.

What Personal Information we collect

Through the use of the Service, Fertility Florida will receive the following information from our third-party service provider: your mobile phone number when you send a text message to us, the text of messages that you send to other users of the Service, any user or screen name that you select in connection with the Service, as well as any comments or feedback regarding the Service that you send to us.

How Fertility Florida uses Personal Information about you

Fertility Florida uses Personal Information to: contact you with appointment &/or procedure reminders, important updates or messages, provide you with the Service, process and respond to inquiries, improve the Service and if necessary.

Each message that you send through the Service, either to us or to other users of the Service, is stored on our servers. The information will be stored for no longer than the necessary length of time. The retention of said information will be determined based on the following criteria: length of time personal information remains relevant; length of time it is reasonable to keep records to demonstrate we have fulfilled our duties and obligations; any limitation on periods within which claims might be made; any retention period prescribed by law or recommended by regulators, professional bodies, or associations; existence of your consent and legitimate interest in keeping such information as stated in the Policy.

We retain these messages on our servers. Fertility Florida utilizes servers and services owned by third parties.

SMS consent and Phone number will never be shared with any third party or affiliated for any marketing reasons.

Disclosure of your information

Fertility Florida will neither see nor rent your Personal Information to other companies or individuals, unless we have your consent. We may use or disclose such information in any of the following limited circumstances:

  • We have your consent.
  • It is necessary to provide medical services or medical products you have ordered.
  • We need to enforce our Terms of Service.
  • We provide such information to trusted insurance carriers, physician offices, medical facilities, or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, Fertility Florida is not accountable in any way for any liability or reimbursement.
  • We provide such information to a company controlled by, or under common control with, Fertility Florida for any purpose permitted by this Policy.
  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
  • If necessary or required by law, to prevent potential threats to the physical safety of any person or violations of Fertility Florida’s Terms of Service.

Security

Fertility Florida takes precautions to ensure the security of your Personal Information, including ensuring that our third-party service providers protect the security of your Personal Information. When you submit sensitive information as well as protected health information online via the website, your information is protected both online and offline. Only employees who need the information to perform a specific job (making/canceling appointments or procedures, ordering testing, billing insurers) are granted access to personally identifiable information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third-party infrastructures that are not under our control (such as a third-party SMS delivery platform or your carrier network).

We cannot protect, nor does this Policy apply to, any information that you transmit to other users. Indeed, you should never transmit personal or identifying information to other users.

Unsubscribe or Opt-out

All users and visitors to our website have the option to discontinue receiving communications from Fertility Florida by way of email or SMS messages. To discontinue or unsubscribe from our website, please send an email stating such to [email protected].

Fertility Florida’s third-party service provider gives you the ability to opt out of the Service for any reason by texting “STOP.”

We reserve the right to send you certain communications relating to the Service, such as appointment and/or procedure reminders, urgent messages, and administrative messages, without offering you the opportunity to opt-out of receiving them.

Opting In

A mobile user might opt-in by:

  • Entering a phone number online,
  • Filling out a paper form that includes their phone number, or
  • Signing up at our practice office.

Children under age of 13 years old

The Service is not intended for children under age 13 years. Fertility Florida does not knowingly collect information from children under the age of 13 years. Children aged 13 years or older should not submit any Personal Information without the expressed permission of their parents or guardians. By using the Service, you are representing that you are at least age 18 years, or that you are at least 13 years old and have your parents’ permission to use the Service.

Intended audience

Fertility Florida requires that users of this service be limited to our patients and their family members, as well as physicians and/or medical facilities as indicated.

How to contact Us

If you have any additional questions or concerns regarding the Privacy Policy Agreement, please feel free to contact us any time at the following email, telephone number, or mailing address.

Email: [email protected]
Address: 12955 Palms West Dr., Ste. 200, Loxahatchee, FL 33470
Telephone: 561-257-0816.

SMS Terms of Service

Use of the Fertility Florida text message-based services (the “Service”) is subject to the following Terms of Service. These terms constitute a legal agreement (the “Agreement”). Please read them carefully.

  1. Fertility Florida will allow several different opportunities, such as entering a phone number online, to opt-in to SMS services. The opt-in received will be ‘TEXT JOIN’ 561-257-0816 to sign up to receive Notifications from Fertility Florida.
  2. You can cancel the Service at any time by texting “STOP” on the SMS message. After you send the SMS message “STOP” to us, we will send you an SMS message confirming you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
  3. We are able to deliver messages to the following mobile phone carriers. Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Carriers are not liable for delayed or undelivered messages.
  4. As always, message and data rates may apply for any messages sent to you from us and to us from you. Fertility Florida is not liable for the cost of any such messages. You will receive recurring messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the Service provided by this short code, you can send an email to [email protected].
  5. You understand that anyone with access to your mobile phone may be able to view the messages you receive when using the Service, and you agree that Fertility Florida will not be liable to you if this occurs.
  6. You understand that you are not required to consent to the Service to receive any other services from Fertility Florida.
  7. By agreeing to these Terms of Service and providing us with your mobile phone number when you opt-in to the Service, you authorize Fertility Florida to contact you by text message at your mobile phone number using an automatic telephone dialing system or device, or any other computer-assisted technology as applicable.
  8. SMS consent and Phone number will never be shared with any third party or affiliated for any marketing reasons.
  9. If you have any questions regarding privacy, please read our Privacy Policy.